WHY US
A message from Kaitlyn, our Owner & CEO
Our work is our passion. We love adding people to our team who are a great fit and bring their expertise to our brand. If you think you’re one of those people, we want to talk!
Join us
Our Team Benefits
Retirement Match
Remote Environment
Profit Sharing Program
great team environment
Team Events
podcast Club
Flex Time
Paid Time Off
Sick leave
bereavement leave
open
OPEN POSITIONS
The Position
South Street & Co. is seeking a high-performing, organized, and proactive Account Coordinator who is passionate about delivering exceptional client experiences and keeping projects moving. This role is ideal for someone who enjoys building relationships, staying organized, and supporting a fast-paced marketing agency where no two days are exactly alike.
Working closely with the Agency Operations Manager and Account Manager, you’ll play an important role in ensuring clients receive timely communication, projects stay on schedule, and recurring marketing services are executed with excellence. Rather than owning client strategy, you’ll help create a seamless experience for both our clients and internal team while developing the skills needed to grow into an Account Manager over time.
This is not a purely administrative coordinator role. We’re looking for someone who wants to build a long-term career in client success and account management. You’ll work directly with clients, support strategic initiatives, and grow into managing your own accounts over time.
This is a part-time, remote position. We are seeking candidates based in the United States, ideally in Florida, to allow for occasional in-person collaboration and client visits.
Key Responsibilities
Client Success Support
- Serve as a secondary point of contact for assigned clients, ensuring prompt communication and exceptional service alongside the Account Manager.
- Attend client onboarding meetings and monthly strategy meetings, documenting action items and coordinating follow-up.
- Build strong relationships with clients by understanding their businesses, goals, and ongoing marketing initiatives.
- Coordinate recurring website updates, content approvals, and other monthly deliverables.
- Gather client assets, approvals, and information needed to keep projects moving.
- Help ensure project clients transition smoothly into recurring marketing services.
- Proactively identify opportunities to improve the client experience throughout every stage of the engagement.
Project Coordination & Execution
- Create, organize, and maintain projects and tasks within Asana.
- Coordinate deliverables across SEO, content marketing, paid media, websites, email marketing, and social media.
- Monitor project timelines and proactively follow up with internal team members to keep work on schedule.
- Conduct quality assurance reviews of reports, deliverables, and recurring work before client delivery.
- Identify potential roadblocks early and communicate them to the Agency Operations Manager or Account Manager.
- Maintain organized client documentation, notes, and project records.
Account Growth Support
- Identify potential upsell opportunities and recurring service opportunities for the Account Manager.
- Assist in preparing quarterly business reviews, client reports, and renewal conversations.
- Coordinate referral requests and client testimonial opportunities.
- Support client retention by ensuring a proactive and organized client experience.
Communication & Administrative Support
- Schedule client meetings and prepare meeting agendas.
- Send proactive follow-up emails after meetings outlining action items and next steps.
- Maintain accurate documentation in Asana, HighLevel, and other agency systems.
- Organize client files, notes, and internal documentation.
- Support internal communication between the Account Management, Strategy, and Operations teams.
What Success Looks Like
Within your first six months, success in this role means:
- Clients receive proactive communication and timely follow-up.
- Monthly deliverables are organized, completed on schedule, and delivered with accuracy.
- Website updates and recurring client requests are coordinated efficiently.
- Project clients transition smoothly into recurring marketing services.
- The Account Manager has more time for strategic conversations because client coordination is handled exceptionally well.
- Clients consistently feel supported, informed, and cared for throughout their engagement.
Success Metrics
- Client Satisfaction: 90%+ “Highly Satisfied” survey scores.
- Project Coordination: 95%+ of recurring deliverables completed on time.
- Client Communication: Meeting follow-up completed within one business day.
- Client Retention Support: Consistent contribution toward agency retention goals.
- Internal Organization: Client records, Asana, and CRM maintained accurately and consistently.
- Agency Support: Increased Account Manager capacity through effective coordination and follow-through.
Required Skills & Experience
Hard Skills
- 2+ years of experience supporting client accounts, customer success, project coordination, or marketing.
- Strong organizational and project management skills.
- Excellent written and verbal communication.
- Experience using project management software such as Asana, ClickUp, Monday.com, or similar.
- Comfortable learning CRM platforms and marketing reporting tools.
- Proficiency with Google Workspace (Docs, Sheets, Calendar, Gmail).
Soft Skills
- Highly organized with exceptional attention to detail.
- Naturally proactive and dependable.
- Strong follow-through and personal accountability.
- Comfortable managing multiple priorities in a fast-paced environment.
- Excellent problem-solving skills and a positive attitude.
- Enjoys building relationships and helping clients succeed.
- Thrives in a collaborative team environment.
- Eager to learn, grow, and take on increasing responsibility over time.
Bonus Points For
- Previous experience working in a marketing agency.
- Experience supporting service-based businesses or attorneys.
- Familiarity with HighLevel, AgencyAnalytics, Semrush, Google Analytics, or Google Business Profile.
- Experience coordinating recurring client work or subscription-based services.
- Interest in growing into an Account Manager role.
Reporting Structure
Reports directly to the Agency Operations Manager. Works closely with the Account Manager and Digital Strategy Manager.
Pay
$24-$28 per hour, based on experience.
Career Path
Account Coordinator → Account Manager → Senior Account Manager
Why Join Us?
At South Street & Co., we believe great client experiences are built through exceptional communication, organization, and genuine relationships. As an Account Coordinator, you’ll play an important role in helping businesses grow while working alongside a collaborative team that values innovation, ownership, and continuous improvement.
This role offers a clear path for growth into an Account Manager position as our agency continues to expand. If you’re someone who enjoys helping clients succeed, keeping projects organized, and building meaningful relationships, we’d love to meet you.
The Position
South Street & Co. is seeking a highly organized, proactive, and driven Agency Operations Manager who thrives on bringing structure to a fast-moving business.
This person will serve as the operational hub of our agency, ensuring our team, projects, and internal operations stay aligned so our clients receive an exceptional experience. Rather than simply completing assigned tasks, you’ll own processes, coordinate projects, improve systems, and ensure the business continues moving forward without the CEO needing to manage every detail.
This is not a traditional administrative or coordinator role. We’re looking for someone who naturally takes ownership, anticipates needs, solves problems before they become issues, and takes pride in seeing projects through from start to finish. They are comfortable making decisions, taking ownership, and bringing thoughtful recommendations instead of waiting for direction.
If you’re the type of person who notices something falling through the cracks and takes the initiative to fix it without being asked, you’ll thrive in this role.
No two days will look exactly the same, and that’s part of what makes this position exciting. One day you may be improving an internal process, the next you may be coordinating a proposal, supporting a team member, helping onboard a new client, or organizing a company initiative. If you enjoy variety, embrace change, and love making a growing business run better, we’d love to meet you.
This is a full-time, remote position for candidates located Florida for occasional in-person collaboration.
Key Responsibilities
Operations & Process Management
- Own and continuously improve internal agency operations, identifying opportunities to create efficiency, consistency, and scalability.
- Own the documentation and continuous improvement of Standard Operating Procedures (SOPs) so knowledge is captured, shared, and scalable.
- Identify recurring inefficiencies and recommend improvements that help the agency scale more effectively.
- Coordinate onboarding and offboarding for employees, contractors, and clients.
- Manage vendor relationships, software subscriptions, recurring operational tasks, and internal systems.
- Build, maintain, and improve workflows that help the agency operate more efficiently.
- Proactively identify operational bottlenecks and recommend solutions before they impact the team or clients.
Project Coordination & Accountability
- Serve as the operational hub of the agency by coordinating projects across departments.
- Monitor agency capacity, priorities, and workload, proactively identifying resource constraints and recommending solutions before they impact clients or deadlines.
- Own the follow-through of leadership action items, ensuring projects continue moving forward without requiring executive oversight.
- Monitor project timelines, proactively follow up with team members, and keep priorities moving.
- Identify roadblocks early and work collaboratively to remove obstacles before they impact deadlines or client satisfaction.
- Maintain internal project management systems to ensure every project has clear ownership and accountability.
- Help create a culture of accountability through proactive communication and consistent follow-up.
Executive Support
- Support the CEO with special projects and strategic initiatives.
- Assist in organizing priorities, meetings, and follow-up items.
- Conduct research and gather information for new initiatives and business decisions.
- Help coordinate internal planning and agency-wide initiatives.
- Anticipate needs and proactively remove obstacles before they become problems.
- Help organize and coordinate business development initiatives, proposals, strategic projects, and CEO priorities.
Client Success Support
- Support the Account Management team by coordinating internal deliverables and ensuring projects stay on schedule.
- Coordinate recurring website updates, reporting, and client projects.
- Assist with proposal preparation, internal project coordination, and client onboarding.
- Ensure deliverables are completed accurately, on time, and meet agency quality standards.
- Help maintain exceptional client experiences through proactive communication and strong internal organization.
Success Metrics
After your first 90 days, success in this role means:
- Team members know exactly where projects stand without needing to ask.
- Leadership meetings result in clear action items that are completed on time.
- Agency processes are documented, organized, and continually improving.
- The CEO spends less time following up and more time growing the business.
- The Account Management team is supported by consistent internal coordination and execution.
- Problems are identified and addressed proactively, not reactively.
- Team members trust you to own projects from start to finish and keep everyone aligned.
Ongoing success in this role means:
- 95%+ of internal projects completed on time.
- Leadership action items completed within established deadlines.
- SOPs are maintained and updated as agency processes evolve.
- New employee and client onboarding is completed accurately and on time.
- Leadership spends less time following up on projects and more time focused on growth.
- Team members consistently report improved communication and project visibility.
Required Skills & Experience
Hard Skills
- 3+ years of experience in operations, project management, executive support, or agency operations.
- Strong experience managing multiple priorities in a fast-paced environment.
- Experience using project management software such as Asana.
- Experience documenting and improving business processes.
- Strong proficiency with Google Workspace and modern business software.
- Comfortable learning and implementing AI and automation tools.
Soft Skills
- Naturally takes ownership and follows through without being reminded.
- Highly proactive and solutions-oriented.
- Exercises sound judgment and is comfortable making decisions within their area of ownership.
- Exceptional organizational skills and attention to detail.
- Excellent written and verbal communication.
- Comfortable holding others accountable while maintaining strong working relationships.
- Thrives in a fast-paced, entrepreneurial environment where priorities evolve.
- Finds satisfaction in improving systems and making businesses run more efficiently.
- High level of integrity, professionalism, and discretion.
Bonus Points For
- Experience working in a marketing agency.
- Experience supporting service-based businesses.
- Experience with executive support or founder support.
- Familiarity with AI tools, automation platforms, and process optimization.
- Experience improving operational workflows within a growing organization.
- Experience working directly with founders or executive leadership.
- Experience with AI, automation, or operational process optimization.
- Experience supporting business development or proposal coordination.
Reporting Structure
Reports directly to the CEO.
Pay
$68,000-$78,000 annually, based on experience, with opportunities for increased responsibility and growth as the agency expands.
Why Join Us?
At South Street & Co., we’re building more than a marketing agency. We’re building a company that helps service-based businesses grow through exceptional marketing, AI, automation, and operational excellence.
You’ll work directly with the CEO and become a key member of our leadership support team, helping shape how the agency operates as we continue to grow. You’ll have real ownership, meaningful responsibility, and the opportunity to make a measurable impact across every area of the business.
This role has a clear path for growth. As we expand, you’ll have the opportunity to take on additional leadership responsibilities and help shape the future of the agency.
If you’re someone who loves bringing order to complexity, improving systems, keeping people aligned, and making a meaningful impact every day, we’d love to meet you.
on file
keep your resume on file
Position Overview
We are looking for an experienced Social Media Manager to join our team. This individual will take full ownership of the accounts they manage, handling everything from strategy development to conception and execution.
The ideal candidate has prior experience running social media accounts and ads for large brands, preferably in the B2B and home services industries.
This is a full-time, salaried position. It is fully remote, with a strong preference for candidates based in Florida.
Who You Are
You are a strategic thinker, creative storyteller, and results-driven marketer. You have a deep understanding of how social media works and how to leverage it to drive engagement, brand awareness, and conversions.
You are proactive, take ownership of your work, and always stay ahead of trends to ensure your social media strategies remain innovative and effective.
What You’ll Do
Social Media Strategy & Management:
- Develop and implement social media strategies tailored to each client’s brand and goals.
- Plan and manage content calendars, ensuring deliverables are met across all platforms.
- Design and create your own graphics as needed, in addition to collaborating with the graphic design team.
- Monitor trends and competitors to stay ahead in each industry.
Content Creation & Execution:
- Write compelling captions and social media copy tailored to each platform.
- Design eye-catching and ‘scroll-stopping’ graphics alongside our graphic designers.
- Develop innovative campaign ideas to drive engagement and reach.
- Ensure content aligns with brand messaging and voice.
- Leverage AI content and automation tools where applicable.
Advertising & Analytics:
- Create, manage, and optimize Meta Ads and other paid campaigns.
- Monitor ad performance and adjust strategies for maximum ROI.
Community Management & Engagement:
- Monitor and respond to comments, messages, and shares across platforms.
- Proactively engage with followers and build relationships with potential customers.
Reporting & Optimization:
- Create monthly reports with key social media metrics and insights.
- Analyze performance and adjust strategies based on data-driven insights.
- Continuously improve content and engagement strategies to exceed monthly KPIs.
Team Collaboration & Leadership:
- This position reports to the Digital Strategy Manager.
- Work closely with the graphic design team to create impactful content.
- Provide feedback to clients and internal teams for content improvements.
Required Skills & Qualifications
- Minimum of 3-5 years of full-time experience in social media marketing.
- Experience managing large-brand social media accounts.
- Strong understanding of social media strategy, content creation, and advertising.
- Excellent writing and editing skills, with a portfolio of past work.
- Proficiency in social media management tools (e.g., Buffer, Hootsuite, Sprout Social).
- Experience using Meta Business Manager & Meta Ads Manager.
- Ability to analyze data and translate insights into actionable strategies.
- Strong organizational skills, with the ability to manage multiple clients and deadlines.
- Self-motivated, proactive, and able to work independently.
Preferred Skills & Qualifications
- Past experience working with B2B and home service industries.
- Agency experience or managing multiple clients simultaneously.
- Familiarity with Asana, Slack, Toggl, and content review platforms.
- Located in Florida (preferred but not required).
What Success Looks Like in This Role
Each month, you should:
✅ Provide strategic insights and creative ideas to grow clients’ social presence.
✅ Post high-quality, engaging content.
✅ Monitor and engage with the audience to boost community growth.
✅ Increase social media KPIs, surpassing previous months’ performance.
✅ Stay ahead of trends and implement innovative social media strategies.
The Position
This team member helps our clients express themselves through words. They love words like they love food and they are skilled in editing, writing, blogging, and social media content. They love helping to craft titles, entice people to click on ads, and can create verbiage for email marketing.
Responsibilities
- Manage clients on a monthly basis by writing blogs, making edits, doing keyword research, creating & posting content
- Writes 1 blog per month for our website
- Meets all deadlines for the clients they manage
- Keeps up to date with tasks and due dates ensuring that they are met
- Meticulously proofs every piece of collateral before it is sent out for approval
- Comes to the table with solutions if there’s an issue with a client or campaign
- Brainstorms with the team to create new and innovative campaigns for ourselves and clients beyond what is “expected” by our clients
- Stays up to date on client and competitor activities
- Anticipates client needs before they become a need
- Researching competitors to understand the best keywords and topics to focus on
- Researching industries to gain familiarity with the topics and key terms
- Brainstorms ideas and works closely with the other team members to help our company grow and to provide ideas
- Attends a networking meeting with the team once per month
- Organization with clients & due dates are key
- This position reports to the Content Manager
- Responsibilities are not limited to those written in this document
Skills
- Must love writing & have experience writing content for blogs and companies
- Must be extremely skilled at editing
- Proven ability to manage and prioritize a high volume of multiple, concurrent projects simultaneously
- Extremely detailed oriented and organized
- Exceptional time management and problem-solving skills
- Ability to inspire and motivate a diverse team and peers towards a common goal
- Excellent communication skills (verbal and written), flexibility and adaptability to change
- Ability to rapidly adapt and respond to changes in environment and priorities
- Must be able to work from home or a location of their choosing
Experience
- Experience in marketing; whether that is in an agency or on an in-house marketing team is a plus
- Experience working in a team-oriented, collaborative environment
- Prior experience writing blog content
- Experience working from home and outside locations
- Thorough knowledge of SEO, keyword research, blogging, project management tools, and time tracking is a plus
Other Qualifications
- Experience in Asana, Buffer, FileStage, Moz, Google Local, Facebook, Instagram, LinkedIn, Facebook ads, LinkedIn ads, Google Adwords, GSuite, Google Analytics, Google Search Console & Slack are preferred but not required
- Any certificates in the field of marketing such as Google Analytics, HubSpot, etc. are preferred but not required
Salary Range
- Project-based + hourly at $20 per hour
Job Type: Part-time, 1099, 5-10 hours per week
Location: Remote (US-based)
Compensation: $25-$32 per hour, depending on experience
About the Role:
We are seeking a highly organized and detail-oriented Virtual Assistant to support our team. As a VA, you will be responsible for managing emails, conducting research, following up on tasks, running reports, handling payroll, reviewing billing, checking rankings, and more. We are looking for someone who is proactive, resourceful, and not afraid to ask questions. This role requires excellent communication skills and the ability to work independently. If you’re rewatching the Suits episodes on Netflix, I am looking for my Donna or Gretchen! On the application, in the ‘Anything else you’d like us to know?’ area, tell me who you’re more like, Donna or Gretchen or another TV character that embodies your work style.
Responsibilities:
- Manage emails, organize and prioritize incoming messages
- Conduct research and provide summaries or recommendations
- Follow up on pending tasks and ensure timely completion
- Run reports and prepare data for analysis
- Handle payroll-related tasks and maintain accurate records
- Review billing statements and reconcile any discrepancies
- Monitor and report on website rankings and performance
- Assist with other administrative and operational tasks as needed
Requirements:
- Exceptional attention to detail and strong organizational skills
- Excellent verbal and written communication skills
- Self-motivated and able to work independently
- Proficiency in using productivity tools and software
- Reliable and responsive to deadlines
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with project management tools (e.g., Asana) is a plus
Working Arrangement:
This is a remote, 1099 position. You will have the flexibility to work from your preferred location. We prefer candidates in the Eastern Standard Time (EST) zone, but are open to other US time zones. Please note that only candidates based in the United States will be considered for this position.
The Position
We’re looking for a new team member, an Email Marketer, as part of our Content Creative team. This person will be creating enticing content for ourselves and for our clients via MailChimp and other email marketing platforms.
Responsibilities
- Manage client accounts on a monthly basis by writing titles, email campaigns, making edits, setting up automations, creating & scheduling content
- Meets all deadlines for the clients they manage
- Keeps up to date with tasks and due dates ensuring that they are met
- Meticulously proofs every piece of collateral before it is sent out for approval
- Comes to the table with solutions if there’s an issue with a client or campaign
- Brainstorms with the team to create new and innovative campaigns for ourselves and clients beyond what is “expected” by our clients
- Stays up to date on client and competitor activities
- Anticipates client needs before they become a need
- Creates ideas to grow and boost email engagement
- Reviews stats each month to see areas of improvement
- Works with our design team to create captivating and enticing graphics
- Researches industries to gain familiarity with the topics and key terms
- Brainstorms ideas and works closely with the other team members to help our company grow and to provide ideas
- This position reports to the owner
- The responsibilities are many, various, and not limited to those written in this document
Skills
- Must love email marketing & have experience writing content for services-based companies
- Must be extremely skilled at writing
- Proven ability to manage and prioritize a high volume of multiple concurrent projects simultaneously
- Experience in MailChimp and prior email marketing experience are essential
- Exceptional time management and problem-solving skills
- Ability to inspire and motivate a diverse team and peers toward a common goal
- Excellent communication skills (verbal and written), flexibility, and adaptability to change
- Knowledge of trends for email marketing softwares and the ability to think creatively for clients
- Must be able to work from home or a location of their choosing
Salary Range
- Project-based + hourly at $20 per hour
The Position
If you love to design and make a brand stand out online through lines, colors, patterns, and creative ideas… this is for you 😍 We’re looking for a part-time graphic designer with the skillz to help us take our clients to the next level. We’re looking for someone who has a full knowledge of the Adobe Creative Suite and we’re looking for someone who has some skills in website design and wireframing as well. If this is you, read on because we want you to apply if you feel you’re the BEST fit 🎉
Responsibilities
- Creates logos, brands, flyers, materials, and any other collateral for clients and South Street & Co.
- Creates email marketing campaigns
- Designs collateral for clients, and South Street & Co.
- Asks questions related to the work needed for logos, brochures, rack cards, business cards, etc.
- Makes sure that the client’s brand is kept up and is within their brand standards
- Creates wireframes/ websites based on client website needs
- Makes sure that when designing a logo, the finished product is given in PDF, JPEG, PNG, and AI formats
- Creates and is responsible for ensuring that the South Street & Co. brand image is kept consistent throughout creating all South Street & Co. materials
- Works with the team to ensure that all content is up to the brand standards
- Helps come up with creative ideas for clients and our brand
- Writes 1 blog per month & participating in other South Street & Co. items to keep content fresh
- Understands that keeping things organized is key for our brand and for our clients
Skills
- Must love design, and creation & have experience creating visual content for companies
- A background in marketing is a plus
- Full Adobe Suite knowledge
- Proven ability to manage and prioritize a high volume of multiple, concurrent projects simultaneously
- Extremely detailed oriented and organized
- Exceptional time management and problem-solving skills
- Ability to create unique ideas and come to the table with thoughts for our clients and our company
- Excellent communication skills (verbal and written), flexibility and adaptability to change
- Ability to rapidly adapt and respond to changes in environment and priorities
- Must be able to work in a remote environment
- A sharp mind, a good memory, and attention to detail are absolutely key
Experience
- This person must have at least 1 year of experience in marketing and design experience; whether that is in an agency or on an in-house marketing team, or freelancing
- Thorough knowledge of the Adobe Suite
- Past agency experience is a plus
- Degree in graphic design or similar
- Experience working in a team-oriented, collaborative environment
- Experience working in a remote environment is a plus
Other Qualifications
- Experience in Asana, Buffer, Google Analytics, FileStage, Facebook ads, Google Adwords, GSuite & Slack are preferred but not required
- Any certificates in the field of marketing, such as Google Analytics, HubSpot, etc., are preferred but not required
- Some knowledge in social media, SEO, email marketing, blogging, project management tools, and time tracking is a plus
Salary
- Project basis + $20-$30 per hour
The Position
We’re looking for interns to join our team for 15-20 hours per week. We are a fast-paced, fully remote agency and specialize in digital marketing. Interns help us with social media, visual content creation, blogging, and any other tasks deemed appropriate. During this internship, you’ll learn a plethora of skills you’ll be in a hands-on, fun environment.
Intern Task Examples:
- Assist with social media posting
- Assist with social media creation
- Brainstorming new and innovative marketing strategies
- Create graphics to help promote the clients
- Blogging creation for our website
- Research for clients
- Blogging/ writing
- PR outreach & business development
- Brainstorm ways to help clients expand their current reach
Qualifications:
- Enrolled at a college or a recent college graduate
- Interested in marketing
- Basic knowledge of social media
- Excellent organizational skills and attention to detail
- Strong verbal and written communication skills
- Ability to take initiative
- Must be willing to work 15-20 hours per week
- Willing to work in a remote environment
- Exhibits professionalism, a positive attitude, and a willingness to help promote the mission of our clients
The Position
The Senior Account Manager plays a critical role in ensuring exceptional client experience and smooth execution of marketing projects across the agency. This individual serves as a primary point of contact for 15-20 clients while also coordinating closely with internal teams to ensure campaigns and initiatives move from strategy to execution efficiently.
The ideal candidate is highly organized, proactive, and comfortable managing multiple moving parts in a fast-paced agency environment. They possess a strong working knowledge of digital marketing channels and tools and can confidently communicate marketing performance and strategy to clients while translating client needs into actionable direction for the production team.
This role requires someone who identifies potential gaps before they become problems, keeps projects on track, and builds strong relationships with both clients and internal teams. The Senior Account Manager plays a central role in maintaining client satisfaction, supporting team members, and protecting the agency’s reputation through excellent communication and operational excellence.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for key client accounts
- Facilitate regular client meetings and presentations
- Build strong, long-term client relationships based on trust and transparency
- Ensure all client communication is professional, friendly, and timely (responding within 24 hours on business days)
- Proactively address client questions, concerns, and opportunities.
- Communicate campaign progress, results, and recommendations in a clear and understandable manner
- Maintain a high level of client satisfaction and trust
Project Management & Execution
- Manage and oversee client projects using Asana to ensure deadlines and deliverables are met
- Coordinate project timelines between strategy, production, and client stakeholders
- Translate client requests and strategic goals into clear internal tasks and deliverables
- Identify potential project bottlenecks or gaps before they become issues
- Ensure internal teams have the information they need to execute campaigns successfully
- Follow agency implementation processes closely to maintain consistency and quality
- Maintain organized documentation and communication across Asana, Slack, and Google Workspace
Digital Marketing Coordination
- Maintain a basic knowledge of key digital marketing channels, including:
- SEO
- PPC / Google Ads
- Paid Social
- Organic Social Media
- Email Marketing
- Website Strategy and Development
- Understand campaign performance and explain results clearly to clients
- Collaborate closely with the Digital Strategy Manager to communicate strategy and campaign performance updates
- Ensure marketing initiatives are implemented accurately according to strategy
- Monitor campaign progress and ensure deliverables align with client goals
Team Leadership & Mentorship
- Mentor and support account management staff to ensure strong client service and organization
- Provide insight and guidance on client communication, project management, and workflow processes
- Support internal team collaboration between account management, production, and strategy teams
- Foster a positive and collaborative environment that prioritizes accountability and execution
Client Growth & Agency Reputation
- Identify opportunities for client growth and additional marketing initiatives
- Help clients achieve measurable results through strong coordination and communication
- Encourage client referrals and positive reviews
- Maintain high client retention through proactive service and relationship management
Key Performance Indicators (KPIs)
Client Experience
- Maintain 95% or higher client retention
- Respond to client communication within 24 hours on business days
- Maintain strong client relationships and satisfaction
Growth
- Support client account growth of at least 10% annually
- Generate client referrals
- Secure positive reviews or surveys from client points of contact
Operational Excellence
- Maintain consistent project deadline management
- Ensure projects move smoothly through internal workflows
- Maintain organized project management systems within Asana
Skills
- Exceptional organization and project management abilities
- Strong communication and client relationship skills
- Ability to manage multiple projects and priorities simultaneously
- Strong problem-solving and proactive planning skills
- Leadership and mentorship capabilities
- High attention to detail and operational discipline
- Ability to translate strategy into clear action steps for execution
Experience
- Minimum of 3 years in a client-facing role in digital marketing, account management, or agency project management
- Previous agency experience strongly preferred
- Strong familiarity with digital marketing channels, including SEO, PPC, social media, and email marketing
- Must have experience with Asana or a related project management tool
- Experience managing client relationships and marketing campaigns
- Experience working in collaborative team environments
Why Join Our Team?
At South Street & Company, we believe in growing great brands and building great careers. Here, you’ll be trusted with real responsibilities, given room to grow your skill set, and empowered to make a direct impact on client success. If you’re a Florida-based Account Manager with strong leadership instincts and a drive to grow both accounts and agency impact, we’d love to meet you.