WHY US
A message from Kaitlyn, our Owner & CEO
Our work is our passion. We love adding people to our team who are a great fit and bring their expertise to our brand. If you think you’re one of those people, we want to talk!
Join us
Our Team Benefits
Retirement Match
Remote Environment
Profit Sharing Program
great team environment
Team Events
podcast Club
Flex Time
Paid Time Off
Sick leave
bereavement leave
open
OPEN POSITIONS
The Position
The Senior Account Manager plays a critical role in ensuring exceptional client experience and smooth execution of marketing projects across the agency. This individual serves as a primary point of contact for 15-20 clients while also coordinating closely with internal teams to ensure campaigns and initiatives move from strategy to execution efficiently.
The ideal candidate is highly organized, proactive, and comfortable managing multiple moving parts in a fast-paced agency environment. They possess a strong working knowledge of digital marketing channels and tools and can confidently communicate marketing performance and strategy to clients while translating client needs into actionable direction for the production team.
This role requires someone who identifies potential gaps before they become problems, keeps projects on track, and builds strong relationships with both clients and internal teams. The Senior Account Manager plays a central role in maintaining client satisfaction, supporting team members, and protecting the agency’s reputation through excellent communication and operational excellence.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for key client accounts
- Facilitate regular client meetings and presentations
- Build strong, long-term client relationships based on trust and transparency
- Ensure all client communication is professional, friendly, and timely (responding within 24 hours on business days)
- Proactively address client questions, concerns, and opportunities.
- Communicate campaign progress, results, and recommendations in a clear and understandable manner
- Maintain a high level of client satisfaction and trust
Project Management & Execution
- Manage and oversee client projects using Asana to ensure deadlines and deliverables are met
- Coordinate project timelines between strategy, production, and client stakeholders
- Translate client requests and strategic goals into clear internal tasks and deliverables
- Identify potential project bottlenecks or gaps before they become issues
- Ensure internal teams have the information they need to execute campaigns successfully
- Follow agency implementation processes closely to maintain consistency and quality
- Maintain organized documentation and communication across Asana, Slack, and Google Workspace
Digital Marketing Coordination
- Maintain a basic knowledge of key digital marketing channels, including:
- SEO
- PPC / Google Ads
- Paid Social
- Organic Social Media
- Email Marketing
- Website Strategy and Development
- Understand campaign performance and explain results clearly to clients
- Collaborate closely with the Digital Strategy Manager to communicate strategy and campaign performance updates
- Ensure marketing initiatives are implemented accurately according to strategy
- Monitor campaign progress and ensure deliverables align with client goals
Team Leadership & Mentorship
- Mentor and support account management staff to ensure strong client service and organization
- Provide insight and guidance on client communication, project management, and workflow processes
- Support internal team collaboration between account management, production, and strategy teams
- Foster a positive and collaborative environment that prioritizes accountability and execution
Client Growth & Agency Reputation
- Identify opportunities for client growth and additional marketing initiatives
- Help clients achieve measurable results through strong coordination and communication
- Encourage client referrals and positive reviews
- Maintain high client retention through proactive service and relationship management
Key Performance Indicators (KPIs)
Client Experience
- Maintain 95% or higher client retention
- Respond to client communication within 24 hours on business days
- Maintain strong client relationships and satisfaction
Growth
- Support client account growth of at least 10% annually
- Generate client referrals
- Secure positive reviews or surveys from client points of contact
Operational Excellence
- Maintain consistent project deadline management
- Ensure projects move smoothly through internal workflows
- Maintain organized project management systems within Asana
Skills
- Exceptional organization and project management abilities
- Strong communication and client relationship skills
- Ability to manage multiple projects and priorities simultaneously
- Strong problem-solving and proactive planning skills
- Leadership and mentorship capabilities
- High attention to detail and operational discipline
- Ability to translate strategy into clear action steps for execution
Experience
- Minimum of 3 years in a client-facing role in digital marketing, account management, or agency project management
- Previous agency experience strongly preferred
- Strong familiarity with digital marketing channels, including SEO, PPC, social media, and email marketing
- Must have experience with Asana or a related project management tool
- Experience managing client relationships and marketing campaigns
- Experience working in collaborative team environments
Why Join Our Team?
At South Street & Company, we believe in growing great brands and building great careers. Here, you’ll be trusted with real responsibilities, given room to grow your skill set, and empowered to make a direct impact on client success. If you’re a Florida-based Account Manager with strong leadership instincts and a drive to grow both accounts and agency impact, we’d love to meet you.
on file
keep your resume on file
Position Overview
We are looking for an experienced Social Media Manager to join our team. This individual will take full ownership of the accounts they manage, handling everything from strategy development to conception and execution.
The ideal candidate has prior experience running social media accounts and ads for large brands, preferably in the B2B and home services industries.
This is a full-time, salaried position. It is fully remote, with a strong preference for candidates based in Florida.
Who You Are
You are a strategic thinker, creative storyteller, and results-driven marketer. You have a deep understanding of how social media works and how to leverage it to drive engagement, brand awareness, and conversions.
You are proactive, take ownership of your work, and always stay ahead of trends to ensure your social media strategies remain innovative and effective.
What You’ll Do
Social Media Strategy & Management:
- Develop and implement social media strategies tailored to each client’s brand and goals.
- Plan and manage content calendars, ensuring deliverables are met across all platforms.
- Design and create your own graphics as needed, in addition to collaborating with the graphic design team.
- Monitor trends and competitors to stay ahead in each industry.
Content Creation & Execution:
- Write compelling captions and social media copy tailored to each platform.
- Design eye-catching and ‘scroll-stopping’ graphics alongside our graphic designers.
- Develop innovative campaign ideas to drive engagement and reach.
- Ensure content aligns with brand messaging and voice.
- Leverage AI content and automation tools where applicable.
Advertising & Analytics:
- Create, manage, and optimize Meta Ads and other paid campaigns.
- Monitor ad performance and adjust strategies for maximum ROI.
Community Management & Engagement:
- Monitor and respond to comments, messages, and shares across platforms.
- Proactively engage with followers and build relationships with potential customers.
Reporting & Optimization:
- Create monthly reports with key social media metrics and insights.
- Analyze performance and adjust strategies based on data-driven insights.
- Continuously improve content and engagement strategies to exceed monthly KPIs.
Team Collaboration & Leadership:
- This position reports to the Digital Strategy Manager.
- Work closely with the graphic design team to create impactful content.
- Provide feedback to clients and internal teams for content improvements.
Required Skills & Qualifications
- Minimum of 3-5 years of full-time experience in social media marketing.
- Experience managing large-brand social media accounts.
- Strong understanding of social media strategy, content creation, and advertising.
- Excellent writing and editing skills, with a portfolio of past work.
- Proficiency in social media management tools (e.g., Buffer, Hootsuite, Sprout Social).
- Experience using Meta Business Manager & Meta Ads Manager.
- Ability to analyze data and translate insights into actionable strategies.
- Strong organizational skills, with the ability to manage multiple clients and deadlines.
- Self-motivated, proactive, and able to work independently.
Preferred Skills & Qualifications
- Past experience working with B2B and home service industries.
- Agency experience or managing multiple clients simultaneously.
- Familiarity with Asana, Slack, Toggl, and content review platforms.
- Located in Florida (preferred but not required).
What Success Looks Like in This Role
Each month, you should:
✅ Provide strategic insights and creative ideas to grow clients’ social presence.
✅ Post high-quality, engaging content.
✅ Monitor and engage with the audience to boost community growth.
✅ Increase social media KPIs, surpassing previous months’ performance.
✅ Stay ahead of trends and implement innovative social media strategies.
The Position
This team member helps our clients express themselves through words. They love words like they love food and they are skilled in editing, writing, blogging, and social media content. They love helping to craft titles, entice people to click on ads, and can create verbiage for email marketing.
Responsibilities
- Manage clients on a monthly basis by writing blogs, making edits, doing keyword research, creating & posting content
- Writes 1 blog per month for our website
- Meets all deadlines for the clients they manage
- Keeps up to date with tasks and due dates ensuring that they are met
- Meticulously proofs every piece of collateral before it is sent out for approval
- Comes to the table with solutions if there’s an issue with a client or campaign
- Brainstorms with the team to create new and innovative campaigns for ourselves and clients beyond what is “expected” by our clients
- Stays up to date on client and competitor activities
- Anticipates client needs before they become a need
- Researching competitors to understand the best keywords and topics to focus on
- Researching industries to gain familiarity with the topics and key terms
- Brainstorms ideas and works closely with the other team members to help our company grow and to provide ideas
- Attends a networking meeting with the team once per month
- Organization with clients & due dates are key
- This position reports to the Content Manager
- Responsibilities are not limited to those written in this document
Skills
- Must love writing & have experience writing content for blogs and companies
- Must be extremely skilled at editing
- Proven ability to manage and prioritize a high volume of multiple, concurrent projects simultaneously
- Extremely detailed oriented and organized
- Exceptional time management and problem-solving skills
- Ability to inspire and motivate a diverse team and peers towards a common goal
- Excellent communication skills (verbal and written), flexibility and adaptability to change
- Ability to rapidly adapt and respond to changes in environment and priorities
- Must be able to work from home or a location of their choosing
Experience
- Experience in marketing; whether that is in an agency or on an in-house marketing team is a plus
- Experience working in a team-oriented, collaborative environment
- Prior experience writing blog content
- Experience working from home and outside locations
- Thorough knowledge of SEO, keyword research, blogging, project management tools, and time tracking is a plus
Other Qualifications
- Experience in Asana, Buffer, FileStage, Moz, Google Local, Facebook, Instagram, LinkedIn, Facebook ads, LinkedIn ads, Google Adwords, GSuite, Google Analytics, Google Search Console & Slack are preferred but not required
- Any certificates in the field of marketing such as Google Analytics, HubSpot, etc. are preferred but not required
Salary Range
- Project-based + hourly at $20 per hour
Job Type: Part-time, 1099, 5-10 hours per week
Location: Remote (US-based)
Compensation: $25-$32 per hour, depending on experience
About the Role:
We are seeking a highly organized and detail-oriented Virtual Assistant to support our team. As a VA, you will be responsible for managing emails, conducting research, following up on tasks, running reports, handling payroll, reviewing billing, checking rankings, and more. We are looking for someone who is proactive, resourceful, and not afraid to ask questions. This role requires excellent communication skills and the ability to work independently. If you’re rewatching the Suits episodes on Netflix, I am looking for my Donna or Gretchen! On the application, in the ‘Anything else you’d like us to know?’ area, tell me who you’re more like, Donna or Gretchen or another TV character that embodies your work style.
Responsibilities:
- Manage emails, organize and prioritize incoming messages
- Conduct research and provide summaries or recommendations
- Follow up on pending tasks and ensure timely completion
- Run reports and prepare data for analysis
- Handle payroll-related tasks and maintain accurate records
- Review billing statements and reconcile any discrepancies
- Monitor and report on website rankings and performance
- Assist with other administrative and operational tasks as needed
Requirements:
- Exceptional attention to detail and strong organizational skills
- Excellent verbal and written communication skills
- Self-motivated and able to work independently
- Proficiency in using productivity tools and software
- Reliable and responsive to deadlines
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with project management tools (e.g., Asana) is a plus
Working Arrangement:
This is a remote, 1099 position. You will have the flexibility to work from your preferred location. We prefer candidates in the Eastern Standard Time (EST) zone, but are open to other US time zones. Please note that only candidates based in the United States will be considered for this position.
The Position
We’re looking for a new team member, an Email Marketer, as part of our Content Creative team. This person will be creating enticing content for ourselves and for our clients via MailChimp and other email marketing platforms.
Responsibilities
- Manage client accounts on a monthly basis by writing titles, email campaigns, making edits, setting up automations, creating & scheduling content
- Meets all deadlines for the clients they manage
- Keeps up to date with tasks and due dates ensuring that they are met
- Meticulously proofs every piece of collateral before it is sent out for approval
- Comes to the table with solutions if there’s an issue with a client or campaign
- Brainstorms with the team to create new and innovative campaigns for ourselves and clients beyond what is “expected” by our clients
- Stays up to date on client and competitor activities
- Anticipates client needs before they become a need
- Creates ideas to grow and boost email engagement
- Reviews stats each month to see areas of improvement
- Works with our design team to create captivating and enticing graphics
- Researches industries to gain familiarity with the topics and key terms
- Brainstorms ideas and works closely with the other team members to help our company grow and to provide ideas
- This position reports to the owner
- The responsibilities are many, various, and not limited to those written in this document
Skills
- Must love email marketing & have experience writing content for services-based companies
- Must be extremely skilled at writing
- Proven ability to manage and prioritize a high volume of multiple concurrent projects simultaneously
- Experience in MailChimp and prior email marketing experience are essential
- Exceptional time management and problem-solving skills
- Ability to inspire and motivate a diverse team and peers toward a common goal
- Excellent communication skills (verbal and written), flexibility, and adaptability to change
- Knowledge of trends for email marketing softwares and the ability to think creatively for clients
- Must be able to work from home or a location of their choosing
Salary Range
- Project-based + hourly at $20 per hour
The Position
If you love to design and make a brand stand out online through lines, colors, patterns, and creative ideas… this is for you 😍 We’re looking for a part-time graphic designer with the skillz to help us take our clients to the next level. We’re looking for someone who has a full knowledge of the Adobe Creative Suite and we’re looking for someone who has some skills in website design and wireframing as well. If this is you, read on because we want you to apply if you feel you’re the BEST fit 🎉
Responsibilities
- Creates logos, brands, flyers, materials, and any other collateral for clients and South Street & Co.
- Creates email marketing campaigns
- Designs collateral for clients, and South Street & Co.
- Asks questions related to the work needed for logos, brochures, rack cards, business cards, etc.
- Makes sure that the client’s brand is kept up and is within their brand standards
- Creates wireframes/ websites based on client website needs
- Makes sure that when designing a logo, the finished product is given in PDF, JPEG, PNG, and AI formats
- Creates and is responsible for ensuring that the South Street & Co. brand image is kept consistent throughout creating all South Street & Co. materials
- Works with the team to ensure that all content is up to the brand standards
- Helps come up with creative ideas for clients and our brand
- Writes 1 blog per month & participating in other South Street & Co. items to keep content fresh
- Understands that keeping things organized is key for our brand and for our clients
Skills
- Must love design, and creation & have experience creating visual content for companies
- A background in marketing is a plus
- Full Adobe Suite knowledge
- Proven ability to manage and prioritize a high volume of multiple, concurrent projects simultaneously
- Extremely detailed oriented and organized
- Exceptional time management and problem-solving skills
- Ability to create unique ideas and come to the table with thoughts for our clients and our company
- Excellent communication skills (verbal and written), flexibility and adaptability to change
- Ability to rapidly adapt and respond to changes in environment and priorities
- Must be able to work in a remote environment
- A sharp mind, a good memory, and attention to detail are absolutely key
Experience
- This person must have at least 1 year of experience in marketing and design experience; whether that is in an agency or on an in-house marketing team, or freelancing
- Thorough knowledge of the Adobe Suite
- Past agency experience is a plus
- Degree in graphic design or similar
- Experience working in a team-oriented, collaborative environment
- Experience working in a remote environment is a plus
Other Qualifications
- Experience in Asana, Buffer, Google Analytics, FileStage, Facebook ads, Google Adwords, GSuite & Slack are preferred but not required
- Any certificates in the field of marketing, such as Google Analytics, HubSpot, etc., are preferred but not required
- Some knowledge in social media, SEO, email marketing, blogging, project management tools, and time tracking is a plus
Salary
- Project basis + $20-$30 per hour
The Position
We’re looking for interns to join our team for 15-20 hours per week. We are a fast-paced, fully remote agency and specialize in digital marketing. Interns help us with social media, visual content creation, blogging, and any other tasks deemed appropriate. During this internship, you’ll learn a plethora of skills you’ll be in a hands-on, fun environment.
Intern Task Examples:
- Assist with social media posting
- Assist with social media creation
- Brainstorming new and innovative marketing strategies
- Create graphics to help promote the clients
- Blogging creation for our website
- Research for clients
- Blogging/ writing
- PR outreach & business development
- Brainstorm ways to help clients expand their current reach
Qualifications:
- Enrolled at a college or a recent college graduate
- Interested in marketing
- Basic knowledge of social media
- Excellent organizational skills and attention to detail
- Strong verbal and written communication skills
- Ability to take initiative
- Must be willing to work 15-20 hours per week
- Willing to work in a remote environment
- Exhibits professionalism, a positive attitude, and a willingness to help promote the mission of our clients